Method and system for providing assistance resource progress information along a route

A system for providing location information of a service provider resource on its way to a user location, comprising a server at a data center associated with a user device configured for:

• receiving a request for assistance message from the user device at the user location, the message including information describing the location of the user device;
• processing the request message at the data center associated with the user device to determine a services provider that can provide a type of services corresponding to the request for assistance message;
• transmitting the request for assistance message to a data center associated with a provider of services that can provide the type of services requested in the request message, wherein the data center associated with the user device determines the provider of services to transmit the request for assistance message to based on the type of service requested in the request for assistance message;
• receiving from the data center associated with the provider of services service resource information related to a service resource assigned by the services provider based on the information describing the location of the user device in response to the transmitted request for assistance message;
• and
• transmitting a location message from the data center associated with the user device to the user device indicating the location of the service resource relative to the user device location.

A system for tracking progress of service personnel along a route, comprising a server at a second data center configured for:

• receiving from a user device a request for assistance message;
• creating a request record of the request for assistance message at the second data center;
• transmitting the request for assistance message to a first data center, wherein the second data center determines the first data center to transmit the request for assistance message to based on the type of service requested in the request for assistance message;
• receiving service resource information related to a service resource assigned in response to the transmitted request for assistance message;
• updating the request record with a current location of the service resource;
• and
• transmitting a location message to the user device indicating the location of the service resource relative to the user device.

A method for managing a service provider resource on its way to a user location, comprising:

• receiving a request for assistance message transmitted from a user device at the user location, the message including information describing the user device;
• processing the request for assistance message at a data center associated with the user device to determine a services provider that can provide a type of service corresponding to the request for assistance message;
• transmitting the request for assistance message to a data center associated with a provider of services that can provide the type of services requested in the request message, wherein the data center associated with the user device determines the provider of services to transmit the request for assistance message to based on the type of service requested in the request for assistance message;
• receiving from the data center associated with the provider of services service resource information related to a service resource assigned by the services provider based on the information describing the location of the user device in response to the transmitted request for assistance message;
• and
• transmitting a notification to the data center associated with the provider of services that the service resource is no longer needed in response to the request for assistance message if the data center associated with the user device receives a transmission from the user device that it has moved from the user location from which it transmitted the request for assistance message.