Back to results
US 2012/0239977 A1Published application
System and Method for Self-Supporting Applications
AssigneeComputer Associates Think, Inc.
InventorsJacob Lamm, Marvin Waschke, Yaakov Shapiro
Life of this patent
Estimating the term…
Abstract
A method and system self-supportable devices and applications are provided. The method and system in one embodiment allows devices and applications to automatically communicate and service themselves, for example, by checking knowledgebase services and other services for instructions on how to handle an exception. In another embodiment, the devices and applications automatically initiate actions needed to handle the exception.
Claims57
1-20. (canceled)
A method, comprising:
- detecting, with a computer system, a fault that has occurred in the computer system;
- automatically consulting, using the computer system, a service policy comprising one or more service policy rules associated with the computer system to request a solution for the detected fault that occurred in the computer system;
- automatically determining, based on the service policy, one or more actions to be taken to respond to the request, the one or more actions related to providing the solution to the detected fault, wherein the actions to be taken comprise determining, based on the service policy, whether a trouble ticket should be opened;
- automatically initiating one or more of the actions to be taken;
- and
- automatically invoking one or more service provider tools to perform one or more of the actions to be taken in response to the request.
3 more elements
A method, comprising:
- detecting, with a computer system, a fault that has occurred in the computer system;
- automatically consulting, using the computer system, a service policy comprising one or more service policy rules associated with the computer system to request a solution for the detected fault that occurred in the computer system;
- automatically determining, based on the service policy, one or more actions to be taken to respond to the request, the one or more actions related to providing the solution to the detected fault, wherein the actions to be taken comprise determining whether a password associated with the computer system should be reset;
- automatically initiating one or more of the actions to be taken;
- and
- automatically invoking one or more service provider tools to perform one or more of the actions to be taken in response to the request.
3 more elements
A system, comprising:
- a memory operable to store a service policy comprising one or more service policy rules associated with a computer system;
- a processor operable to:
- detect a fault that has occurred in a computer system;
- automatically consult the service policy to request a solution for the detected fault that occurred in the computer system;
- automatically determining, based on the service policy, one or more actions to be taken to respond to the request, the one or more actions related to providing the solution to the detected fault, wherein the actions to be taken comprise determining, based on the service policy, whether a trouble ticket should be opened;
- automatically initiate one or more of the actions to be taken;
- and
- automatically invoke one or more service provider tools to perform one or more of the actions to be taken in response to the request.
5 more elements
A system, comprising:
- a memory operable to store a service policy comprising one or more service policy rules associated with a computer system;
- a processor operable to:
- detect a fault that has occurred in the computer system;
- automatically consult the service policy to request a solution for the detected fault that occurred in the computer system;
- automatically determining, based on the service policy, one or more actions to be taken to respond to the request, the one or more actions related to providing the solution to the detected fault, wherein the actions to be taken comprise determining whether a password associated with the computer system should be reset;
- automatically initiate one or more of the actions to be taken;
- and
- automatically invoke one or more service provider tools to perform one or more of the actions to be taken in response to the request.
5 more elements
A tangible computer-readable medium comprising logic, the logic operable, when executed on a processor, to:
- automatically consult a service policy comprising one or more service policy rules associated with a computer system to request service;
- automatically determine from the service policy, one or more actions to be taken to respond to the request for service, the one or more actions related to servicing the computer system, wherein the actions to be taken comprise determining, based on the service policy, whether a trouble ticket should be opened;
- automatically initiate one or more of the actions to be taken;
- and
- automatically invoke one or more service provider tools to perform one or more of the actions to be taken in response to the request for service.
2 more elements
A tangible computer-readable medium comprising logic, the logic operable, when executed on a processor, to:
- automatically consult a service policy comprising one or more service policy rules associated with a computer system to request service;
- automatically determine from the service policy, one or more actions to be taken to respond to the request for service, the one or more actions related to servicing the computer system, wherein the actions to be taken further comprise determining whether a password associated with the computer system should be reset;
- automatically initiate one or more of the actions to be taken;
- and
- automatically invoke one or more service provider tools to perform one or more of the actions to be taken in response to the request for service.
2 more elements
Dependencies are inferred from the claim text.