Systems and methods for multimodal communication
AssigneeMitel Networks Corporation
InventorChristian Szpilfogel
Life of this patent
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Abstract
Described are a system and method of presenting electronic information from an interactive response system to a user communications device. The interactive response system determines a trusted communication service for exchanging the electronic information with the user communications device. First electronic information is presented in a first communication mode from the interactive response system to the user communications device. Second electronic information is presented in at least one second communication mode to the user communications device by the trusted communication service.
Claims20
A computer-implemented method for presenting electronic information from an interactive response system to a user communications device, comprising:
- determining by the interactive response system a trusted communication service for exchanging the electronic information with the user communications device;
- presenting first electronic information of the electronic information in a first communication mode from the interactive response system to the user communications device;
- and
- presenting second electronic information of the electronic information in a second communication mode to the user communications device by the trusted communication service.
A computer-implemented method for exchanging multimodal information in a communications network, comprising:
- determining by an interactive voice response (IVR) system a trusted communication service for exchanging the electronic information with a smartphone;
- presenting electronic information in a voice communication mode from the IVR system to the smartphone;
- and
- presenting by the trusted communication service electronic information to the smartphone in a different communication mode than the voice communication mode.
An interactive communications system, comprising:
- an output mode determination module that determines a trusted communication service from which a user communications device can communicate with the interactive communications system;
- a session initiation module that initiates at least one transmission path to the user communications device;
- and
- a data formatting module that generates electronic information for delivery to the user communications device over the transmission path via the determined trusted communication service.
Dependencies are inferred from the claim text.