Maintaining online functionality during an outage

A system for maintaining online functionality during an outage, the system comprising:

• a processing device configured for:
• receiving a request for online interaction via a network from a client system;
• determining a primary interaction system is incapable of providing the online interaction associated with the request;
• and
• initiating an online interaction between the client system and an alternative interaction system.

A computer program product configured for maintaining online functionality during an outage, the computer program product comprising a non-transitory computer readable medium comprising computer-executable instructions stored therein, the computer-executable instructions comprising:

• instructions for receiving a request for online interaction via a network from a client system;
• instructions for determining the primary interaction system is incapable of providing the online interaction associated with the request;
• and
• instructions for initiating an online interaction between the client system and an alternative interaction system.

A method for maintaining online functionality during an outage, the method comprising:

• receiving, at a processing device, a request for online interaction comprising a request for website content via a network from a client system;
• identifying, by the processing device, a primary interaction system configured to respond to the request;
• determining, by the processing device, the primary interaction system is incapable of providing the online interaction, including the website content, associated with the request;
• identifying, by the processing device, the alternative interaction system configured to respond to the request;
• and
• initiating, by the processing device, an online interaction between the client system and an alternative interaction system comprising initiating, by the processing device, an exchange of alternative website content between the client system and the alternative interaction system.