US 2012/0072267 A1 · Quality of Service Performance Scoring and Rating Display and Navigation System

A computer-implemented method for configuring a processer to transform independently collected samples of data into displayable ratings of quality for a plurality of services linked to computed Key Performance Indicators comprising:

receiving samples of data from a plurality of wireless communication devices said devices configured to record data according to a collection profile;
storing the data which includes non-dynamic characteristics such as configuration, and unique identifiers along with quality of service measurements taken at certain times, certain locations, and certain environmental conditions including the radio channel;
identifying at least two subsets, corresponding to groups of measurements, distinguished according to at least a first characteristic, wherein subsets are chosen according to a dimension (i.e., characteristic) over which a Quality of Service (QoS) score is to be computed;
computing a QoS score is computed for each subset of measurements corresponding to the chosen dimensional set, wherein computing a QoS score is comprised of the following:
computing at least one Key Performance Indicator (KPI) from a measurement characteristic and determining a QoS score based on at least one threshold;
determining a correlation between changes in Quality of Service Score for a first subset and a second subset and changes in a characteristic or a measurement that distinguishes the first subset from the second subset;
providing menus, checkboxes, sliders, text entry forms to receive a selection of measurement characteristics, QoS thresholds, KPI definitions and in addition to define at least one Dimension resulting in at least two subsets of the plurality of mobile terminals;
and
providing graphical or formulaic entry means for recording an expression for a determination method for a Quality of Service Score by providing a user interface to receive a set of thresholds, comparisons, and selection of characteristics for selecting subsets and for determining a Quality of Service Rating;
and
for each of at least two types of service,
receiving at least one major KPI and at least one minor KPI,
receiving at least one threshold for each KPI for each type of service,
determining a value for each KPI based on metrics received and
determining a score for each KPI in each type of service according to the inequality of the value of the KPI compared to the at least one threshold.

12 more elements

A computer-implemented method for transforming unorganized data sets into a display of Quality of Service score for each of a plurality of subgroups, the method comprises

receiving data packages recorded at a plurality of wireless communication devices according to a collection profile,
wherein data packages comprise unique identifiers and characteristics and recorded transitory data;
providing a selection control panel through which characteristics may be scoped, limited, aggregated, or categorized;
receiving selection of at least one dimension and at least one limit upon which data packages can be organized into subgroups,
determining a Quality of Service Score for each subgroup;
when a Quality of Service Score is substantially disparate among a plurality of subgroups, determining a correlation with plausible causality between variations in Quality of Service and the independent characteristics;
wherein determining a quality of service score comprises:
selecting key performance indicators from among the metrics according to a service type;
comparing each key performance indicator to at least one metric threshold;
and
scoring each key performance indicator according to its inequality to at least one metric threshold.

8 more elements

An apparatus configured to categorize and arrange data packages into subgroups having a real or hypothetical similarity and order,

the apparatus comprises a processor which determines a quality of service score for each subgroup;
and
the apparatus has display circuits which present the values for comparison of one cell to others in adjacent coordinates and along a selected dimension, and
further comprises control circuits to combine or remove packages of data or reorganize them according to new selections, combinations, or eliminations and to reinitiate determination of Quality of Service scores.

1 more element

Quality of Service Performance Scoring and Rating Display and Navigation System

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Quality of Service Performance Scoring and Rating Display and Navigation System

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Abstract

Claims19