US 2012/0072229 A1 · COMMUNICATION, PROCESSING, AND DISPLAY OF SERVICE DESK CRITICAL ISSUE DATA

Abstract

An architecture for the processing and display of service desk critical issue data may include an issue tracking system, an issue tracking system database, a reporting client module, a monitoring module, and a messaging client module. The monitoring module may obtain data related to critical issues that are stored in the issue tracking system database, and display the data. The monitoring module may also send messages to users that are affected by critical issues based on the data received from the issue tracking system database. Users may receive and view messages sent by the monitoring module using the messaging client module. The reporting client module may also display data related to critical issues that are stored in the issue tracking system database.

Claims24

Dependent claims

A system for the processing and display of service desk issue data, the system comprising:

at least one communications interface configured to receive service desk issue data related to a service desk issue, wherein the service desk issue data includes one or more of:
an identifier of the service desk issue;
a time the service desk issue was reported;
or
a time that a next notification related to the service desk issue is expected to be sent;
at least one processor configured to determine whether the service desk issue is a critical issue or a non-critical issue based on the service desk issue data;
and
a display device configured to display the service desk issue data in response to a determination by the at least one processor that the service desk issue is a critical issue.

5 more elements

A method for the processing and display of service desk issue data, the method comprising:

at least one communications interface receiving service desk issue data related to a service desk issue, wherein the service desk issue data includes one or more of:
an identifier of the service desk issue;
a time the service desk issue was reported;
or
a time that a next notification related to the service desk issue is expected to be sent;
at least one processor determining whether the service desk issue is a critical issue or a non-critical issue based on the service desk issue data;
and
displaying the service desk issue data on a display device in response to a determination by the at least one processor that the service desk issue is a critical issue.

5 more elements

A computer-readable medium having processor-executable instructions stored thereon which, when executed by at least one processor, will cause the at least one processor to perform a method for the processing and display of service desk issue data, the method comprising:

receiving service desk issue data related to a service desk issue, wherein the service desk issue data includes one or more of:
an identifier of the service desk issue;
a time the service desk issue was reported;
or
a time that a next notification related to the service desk issue is expected to be sent;
determining whether the service desk issue is a critical issue or a non-critical issue based on the service desk issue data;
and
displaying the service desk issue data on a display device in response to a determination by the at least one processor that the service desk issue is a critical issue.

5 more elements

Dependencies are inferred from the claim text.

Communication, processing, and display of service desk critical issue data

Life of this patent

Communication, processing, and display of service desk critical issue data

Life of this patent

Abstract

Claims24