Automatic Detection, Summarization And Reporting Of Business Intelligence Highlights From Automated Dialog Systems
AssigneeAT&T Intellectual Property II, L.P.
InventorsTirso M. Alonso, Shona Douglas, Mazin G. Rahim, Benjamin J. Stern
Life of this patent
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Abstract
A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog logging module in the spoken dialog service, analyzing the data to identify trends and reporting the trends. The data may be presented in a visual form for easier consumption. The method may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize customer retention.
Claims20
A method comprising:
- receiving data associated with a dialog between a human and a non-human automated spoken dialog service, the data being associated with at least one geographic area;
- analyzing, via a processor, the data to identify trends for the at least one geographic area to yield identified trends;
- generating top trends headlines based at least in part on the identified trends which exceed a threshold value;
- and
- modifying the non-human automated spoken dialog service based on the top trends headlines.
A system comprising:
- a processor;
- and
- a non-transitory computer-readable storage device storing instructions for controlling the processor to perform steps comprising:
- receiving data associated with a dialog between a human and a non-human automated spoken dialog service, the data being associated with at least one geographic area;
- analyzing the data to identify trends for the at least one geographic area to yield identified trends;
- generating top trends headlines based at least in part on the identified trends which exceed a threshold value;
- and
- modifying the non-human automated spoken dialog service based on the top trends headlines.
A non-transitory computer-readable storage medium storing instructions which, when executed by a computing device, cause the computing device to perform steps comprising:
- receiving data associated with a dialog between a human and a non-human automated spoken dialog service, the data being associated with at least one geographic area;
- analyzing the data to identify trends for the at least one geographic area to yield identified trends;
- generating top trends headlines based at least in part on the identified trends which exceed a threshold value;
- and
- modifying the non-human automated spoken dialog service based on the top trends headlines.
Dependencies are inferred from the claim text.