Method for Mobile Network Coverage Experience Analysis and Monitoring

Abstract

In a telecommunications network including a plurality of mobile terminals, a system and method of providing an indication of network coverage in relation to at least one of the plurality of mobile terminals, the method and system being configured to: determine the occurrence of incoming call events in relation to the at least one terminal; record the occurrences together with an identity of at least one applicable terminal, a location and/or a time associated with the communication event; and analyse the recorded incoming call event data, particularly unreachable terminal events, to determine an indication of experienced network coverage for each of the at least one terminal. In this way, an indication of actual user experience can be determined, which is usable in indicatively treating customer complaints, making network improvements and analysing mobile terminal performance.

Dependencies are inferred from the claim text.