Pervasive contact center

A communication system, comprising:

• a mobile device, including:
• a processor;
• memory;
• at least one of a location and a touch input;
• a mobile enterprise client;
• a communication interface;
• a mobile customer service server, including:
• a processor;
• memory;
• a location grammar recognizer;
• a communication interface, wherein the mobile customer server is in communication with the mobile device, wherein at least one of location data and touch data received at the mobile device is processed by the mobile enterprise client and is communicated to the mobile customer service server, wherein the mobile customer service server associates the at least one of location data and touch data with recognition data, and wherein in response to the at least one of location data and touch data content is provided to the mobile device.

A customer service system, comprising:

• a mobile communication device;
• a mobile customer service server, including:
• a location grammar recognizer, wherein the mobile customer service server is in communication with the mobile communication device over a communication network;
• at least one of a voice portal or a multimedia agent, wherein location data received by the mobile customer service server is processed by the location grammar recognizer, wherein processing the location data includes identifying content associated with the location data, and wherein at least one of context, media, location and input data is constantly exchanged between the mobile communication device and the mobile customer service server.