Multi-Mode IVR
AssigneeAT&T Intellectual Property I, L.P.
InventorsSteven N. Tischer, Robert J. Starr
Life of this patent
Estimating the term…
Abstract
Included are embodiments of systems and methods for providing information. At least one embodiment of such a method includes facilitating establishment of a communication between a user on a communications device and an interface server, the interface server being configured to provide data related to an information tree to the user, the information tree being configured with a plurality of options. Some embodiments include facilitating navigation of a user through the information tree and receiving a first version of a marker from the user, the marker being configured to mark at least one position in the information tree. Still some embodiments include associating the received first version of the marker with a position in the information tree.
Claims20
A method, comprising:
- prompting a user to provide a marker to be associated with a particular position in an information tree;
- receiving a version of the marker from the user;
- and
- associating the version of the marker received from the user with the particular position in the information tree and storing the particular position in the information tree associated with the version of the marker,
- wherein a subsequent input of a new version of the marker by the user causes a server to navigate to the particular position in the information tree that has been stored and associated with a prior version of the marker received from the user.
A non-transitory computer readable medium having a computer program with instructions, when executed by a computer, cause the computer to:
- prompt a user to provide a marker to be associated with a particular position in an information tree;
- receive a version of the marker from the user;
- and
- associate the version of the marker received from the user with the particular position in the information tree and store the particular position in the information tree associated with the version of the marker,
- wherein a subsequent input of a new version of the marker by the user causes a server to navigate to the particular position in the information tree that has been stored and associated with a prior version of the marker received from the user.
A server, comprising:
- a computer processor;
- and
- at least one memory comprising instructions that cause the computer processor, when executed, to:
- prompt a user to provide a marker to be associated with a particular position in an information tree;
- receive a version of the marker from the user;
- and
- associate the version of the marker received from the user with the particular position in the information tree and store the particular position in the information tree associated with the version of the marker,
- wherein a subsequent input of a new version of the marker by the user causes the server to navigate to the particular position in the information tree that has been stored and associated with a prior version of the marker received from the user.
Dependencies are inferred from the claim text.