Measuring and improving the quality of a user experience
AssigneeEmpire Technology Development LLC
InventorEzekiel Kruglick
Life of this patent
Estimating the term…
Abstract
A disposable nozzle for use on the discharge end of the barrel of a needleless injector is threaded onto the front end of a holder mounted in the barrel. A resilient detent extending outwardly at an acute angle from the inner wall of a recess in the rear end of the nozzle repeatedly enters and exits notches in a sleeve on the holder when the nozzle is mounted on the holder providing an audible signal that the nozzle has not been used. Reverse rotation of the nozzle during removal from the holder results in breaking of the detent. Thus, mounting of a used nozzle on the holder would not be accompanied by a signal that the nozzle is unused.
Claims29
A method for providing feedback from a device, the method comprising:
- detecting a user frustration event;
- associating the user frustration event with a device event;
- forming an event package based at least in part on the user frustration event and the device event;
- and
- transmitting the event package.
A method for using feedback at a system, the method comprising:
- receiving a frustration event package including a user frustration event indicator and an associated event indicator;
- determining feedback based at least in part on the user frustration event indicator and the associated event indicator;
- and
- providing the feedback.
A method for evaluating services, the method comprising:
- providing a first service to a first user group;
- receiving a first set of frustsration event packages related to the first service;
- providing a second service;
- receiving a second set of frustration event packages related to the second service;
- and
- evaluating the first set of frustration event packages and the second set of frustration event packages to determine whether the first service or the second service provides a better user experience.
A device for providing user feedback comprising:
- a frustration detection module configured to detect a user frustration event and provide a user frustration signal;
- a device event determination module configured to determine a device event associated with the user frustration signal;
- and
- a frustration package formation module configured to generate a frustration event package including a user frustration event indicator and a device event indicator.
An article comprising:
- a computer program product having stored therein instructions that, if executed, result in:
- formatting data to detect a user frustration event;
- formatting data to associate the user frustration event with a device event;
- formatting data to form an event package based at least in part on the user frustration event and the device event;
- and
- formatting data to transmit the event package.
An article comprising:
- a computer program product having stored therein instructions that, if executed, result in:
- formatting data to receive an event package including a user frustration event indicator and an associated event indicator;
- formatting data to determine feedback based at least in part on the user frustration event indicator and the associated event indicator;
- and
- formatting data to provide the feedback.
An article comprising:
- a computer program product having stored therein instructions that, if executed, result in:
- formatting data to provide a first service to a first user group;
- formatting data to receive a first set of frustration event packages related to the first service;
- formatting data to provide a second service;
- formatting data to receive a second set of frustration event packages related to the second service;
- and
- formatting data to evaluate the first set of frustration event packages and the second set of frustration event packages to determine whether the first service or the second service provides a better user experience.
Dependencies are inferred from the claim text.