Facade for business risk minimization in change administration via risk estimation and mistake identification by ticket analysis

A system for managing changes to be carried out on endpoint IT environment computer resources, comprising:

• computer resources;
• at least one user input terminal for initiating change actions on the computer resources;
• a façade arrangement for intercepting change action commands initiated from said user terminal to be performed on the at least one target computer resource of said computer resources, said façade arrangement including;
• a graphical user interface arrangement for interfacing with said user and a change ticket data base with the tickets including identification of the specified target computer resource for change and the time of change information;
• analysis logic computer components arranged to interface with said graphical user interface to obtain change ticket information to at least compare the scheduled time of change and the target computer resource identified on a change ticket corresponding to intercepted change action commands with the time of change and endpoint computer resource identified in the intercepted change action commands to analyze any differences,
• a risk computation computer component for computing a risk value of executing said intercepted change action commands using the analyzed differences;
• and
• an execution computer component for execution of the change action commands when the risk value is below a predetermined value.

A computer program product for managing changes to be carried out on endpoint IT environment computer resources, the computer program product comprising:

• a computer readable storage medium having computer readable program code embodied therein, the computer readable program code comprising:
• computer readable program code configured to intercept a change action with commands to be performed on endpoint IT environment computer resources;
• computer readable program code configured to select the change ticket from stored change tickets corresponding to the intercepted change tickets;
• computer readable program code configured to compare at least the scheduled time of change and target computer resource identified in the change ticket with the intercepted change action commands to determine any differences between the scheduled ticket time and target computer resource of the change ticket and the time and server indicated in the intercepted change action commands;
• and
• computer configured program code configured to evaluate the risk of carrying out the change action from any differences.