Emergency information services
AssigneeRave Wireless, Inc.
InventorsMatthew A. Serra, Brett Wilfred Marceau
Life of this patent
Estimating the term…
Abstract
A method of communicating with a user includes receiving a call from the user via a first mode of communicating; sending, to an emergency information service, via a communications network, a request for information associated with the user; receiving, from the emergency information service, via the communications network, information characterizing more than one mode of communicating with the user; and initiating communication with the user via a second mode of communicating, the second mode of communicating included in the more than one mode of communicating with the user.
Claims25
A method of communicating with a user, comprising:
- receiving a call from the user via a first mode of communicating;
- sending, to an emergency information service, via a communications network, a request for information associated with the user;
- receiving, from the emergency information service, via the communications network, information characterizing more than one mode of communicating with the user;
- and
- initiating communication with the user via a second mode of communicating, the second mode of communicating included in the more than one mode of communicating with the user.
A method for providing data associated with a user to an emergency service provider, comprising:
- accepting, via a communications network linked to an emergency information service, information characterizing more than one mode of communicating with a user;
- maintaining, in a user profile module of the emergency information service, a user profile database including the information characterizing the more than one mode of communicating with the user;
- receiving from the emergency service provider, via the communications network, a request for information associated with the user, the request for information including an identifier of a first mode of communicating with the user, wherein a communication session between the emergency service provider and the user is ongoing via the first mode of communicating with the user when the request for information is received from the emergency service provider;
- and
- providing to the emergency service provider, via the communications network, the information characterizing the more than one mode of communicating with the user.
A method comprising:
- maintaining, in a user profile module of an emergency information service, a user profile database including information characterizing more than one mode of communicating with a user;
- receiving, via a communications network, a request for information associated with the user from an emergency service provider, the request for information including an identifier of an initial mode of communicating with the user;
- storing, in a call log module of the emergency information service, the received identifier;
- providing to the emergency service provider, via the communications network, the information characterizing the more than one mode of communicating with the user;
- monitoring communication between the emergency service provider and the user, including identifying each mode of communicating with the user utilized for communication between the emergency service provider and the user;
- and
- for each utilized mode of communicating with the user, storing, in the call log module, an identifier of the utilized mode of communicating with the user.
Dependencies are inferred from the claim text.