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US 2011/0255447 A1Published application
Inbound Call Screening for Particular Accounts
AssigneeComcast Cable Communications, LLC
InventorsChia-Chang Li, Jon Boone, Jaime Jimenez, Chris Kennedy
Life of this patent
Estimating the term…
Abstract
A system and method for improving the handling, management, and retention of particular accounts. An allowable calling number list is generated via a suitable mechanism such as a call center. The allowable calling number list is utilized by telephone number management server to manage inbound call access to suspended accounts. Account representatives are given access to the suspended numbers. Additionally, certain emergency inbound calls may be permitted from select numbers.
Claims18
A method comprising:
- creating a list indicative of calling numbers allowed to call a suspended subscriber;
- providing the list to an server;
- and
- configuring an account of a suspended subscriber with a termination attempt trigger;
- detecting a calling number calling the suspended subscriber;
- sending an query with the calling number;
- and
- sending an response with a parameter either indicating if the calling number is allowable or a response indicating that the calling number is not allowed thereby providing selective call admission to a suspended subscriber using the list.
5 more elements
An apparatus comprising:
- a computer generating a list indicative of calling numbers allowed to call a suspended subscriber;
- an server configured to receive the list and detect when a calling number which is calling a suspended subscriber is on the list, and to send an response with a parameter either indicating if the calling number is allowable or an alternate response indicating that the calling number is not allowed thereby providing selective call admission to a suspended subscriber using the list.
A method comprising:
- creating a list indicative of allowable calling numbers for a suspended subscriber;
- providing the list to a telephone number management server;
- and
- configuring an account of a suspended subscriber with a termination attempt trigger;
- detecting a calling number calling the suspended subscriber;
- sending a telephone number management server query with the calling number;
- and
- providing a telephone number management server response with a parameter either indicating if the calling number is allowable or a response indicating that the calling number is not allowed thereby providing selective call admission to a suspended subscriber using the list.
5 more elements
An apparatus comprising:
- a call center configured to generate a list indicative of allowable calling numbers for a suspended subscriber;
- an telephone number management server configured to receive the list and detect when a calling number which is calling a suspended subscriber is on the list, and to send a telephone number management server response with a parameter either indicating if the calling number is allowable or an alternate telephone number management server response indicating that the calling number is not allowed thereby providing selective call admission to a suspended subscriber using the list.
Dependencies are inferred from the claim text.