Centralized Service Outage Communication

A computer program product comprising one or more physical computer-readable media having thereon computer-executable instructions that, when executed by one or more processors of the computing system, cause a computing system to report a service outage of a service offered over the Internet by performing the following:

• an act of the computing system detecting an outage in a network service;
• an act of the computing system identifying one or more characteristics of the outage;
• and
• an act of the computing system selecting a communication template to use for communication of the outage depending at least in part upon the identified one or more characteristics of the outage.

A computer-implemented method for a computing system to report regarding a plurality of outages across a plurality of services offered over the Internet, the method comprising the following for each of the plurality of plurality of outages:

• an act of detecting the outage;
• an act of automatically determining that the outage should be reported;
• an act of identifying one or more characteristics of the outage;
• and
• an act of automatically selecting from one of a plurality of reporting communications channels, the selection depending at least in part upon the identified one or more characteristics of the outage;
• an act of automatically selecting and populating a communication template, the selection of the communication template depending at least in part upon the identified one or more characteristics of the outage;
• and
• an act of communicating the populated communication template over the selected communication channel.