Method and system for managing interactive communications campaigns with proactive payments
OwnerTimothy R. Segallinventor
Life of this patent
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Abstract
A messaging platform includes a messaging subsystem that provides client-configurable proactive payment function. During a given interactive communications campaign, this function proactively contacts each of a set of target customers about a future (upcoming) payment amount and deadline (e.g., a minimum credit card payment, a monthly committed payment, or the like) and attempts to facilitate a “proactive payment” event associated with that payment.
Claims9
A computer program product in a computer readable medium for use in a data processing system for managing interactive communications campaigns, wherein a given campaign comprises one or more sub-campaigns, the computer program product holding computer program instructions which when executed by the data processing system perform a method, the method comprising:
- receiving from a client a list of customers, wherein each customer on the list has enrolled in an expedited remittance service, each of the customers on the list having a payment coming due to the client on a payment due date;
- for each customer on the list of customers, executing an outbound contact at a given time prior to the payment due date;
- during an interactive exchange with the customer as a result of the outbound contact succeeding, receiving a request by the customer to initiate an expedited remittance with the client in exchange for a service fee;
- and
- while the interactive exchange with the customer remains active, initiating a remittance transaction in response to the request.
An apparatus for managing interactive text-based communications campaigns within a data processing system, wherein a given campaign comprises one or more sub-campaigns, the apparatus comprising:
- a processor;
- a computer memory holding computer program instructions which when executed by the processor perform a method comprising:
- receiving from a client a list of customers, wherein each customer on the list has enrolled in an expedited remittance service, each of the customers on the list having a payment coming due to the client on a payment due date;
- for each customer on the list of customers, executing an outbound contact at a given time prior to the payment due date;
- during an interactive exchange with the customer as a result of the outbound contact succeeding, receiving a request by the customer to initiate an expedited remittance with the client in exchange for a service fee;
- and
- while the interactive exchange with the customer remains active, initiating a remittance transaction in response to the request.
Dependencies are inferred from the claim text.