System and Method for Modifying Package Service Subscriptions Online

A computer system for processing requests from a service subscriber, the system comprising:

• a processor configured to access a computer readable medium, wherein the computer readable medium includes program instructions, executable by the processor, to modify a service subscription of the service subscriber, the program instructions including instructions to:
• receive identification information indicative of the service subscriber;
• using the identification information, retrieve currently subscribed features associated with the service subscriber from a legacy system;
• send a first message to the service subscriber, the first message indicating the currently subscribed features of the service subscription;
• receive a second message, the second message indicating a modification of the service subscription by the service subscriber, wherein the modification identifies desired subscription features;
• responsive to the second message, compare the desired subscription features with the currently subscribed features to detect overlapping features;
• and
• responsive to detecting overlapping features, automatically execute processor executable instructions to:
• compute a subscription change request indicating which of the desired subscription features do not overlap the currently subscribed features;
• send a third message to the service subscriber, the third message indicating that the overlapping features will not be separately billed;
• receive from the service subscriber a confirmation of the subscription change request;
• and
• in response to receiving the confirmation, submit the subscription change request to a legacy order processing system for implementation.

A computer-implemented method for allowing buyers to modify service subscriptions, the method comprising:

• receiving a subscription request for a service package from a buyer, wherein the subscription request indicates desired subscription features;
• in response to receiving the subscription request, determine currently subscribed features for the buyer;
• in response to detecting overlapping features common to the desired subscription features and the currently subscribed features, generating a subscription change request that specifies the desired subscription features that are not overlapping features;
• and
• submitting the subscription change request for implementation by a service provider.

A non-transitory computer readable medium including program instructions for enabling service subscribers to modify service subscriptions, the program instructions comprising instructions to:

• receive a subscription request for a service package from a subscriber, wherein the request specifies desired subscription features available in the service package;
• in response to receiving the subscription request, determine currently subscribed features for the subscriber;
• in response to detecting an overlap between the desired subscription features and the currently subscribed features, generate a subscription change request that specifies new features given by the desired subscription features that do not overlap with the currently subscribed features;
• and
• submit the subscription change request for implementation by a service provider.