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US 2011/0238462 A1Published application
Service level agreements and management thereof
OwnerHimanshu S. Sinhainventor
Life of this patent
Estimating the term…
Abstract
Method and apparatus for service level agreement formation and management is described. More particularly, a service level agreement (SLA) manager is described. This SLA manager comprises an admission controller, a specification module and a performance measurement module. Such SLA manager is interposed between one or more client computer systems and a service provider computer system.
Claims21
-7. (canceled)
A method comprising:
- receiving a client service request at a service level agreement manager;
- transmitting the client service request to a service provider selected to execute the client service request;
- receiving performance results from the selected service provider, wherein the performance results represent performance measurements associated with executing a service defined by the client service request;
- and
- transmitting the performance results.
2 more elements
A tangible computer readable medium embodying computer-executable instructions comprising:
- receiving a client service request at a service level agreement manager;
- transmitting the request to a service provider selected to execute the client service request;
- receiving performance results from the selected service provider, wherein the performance results represent performance measurements associated with executing a service defined by the client service request;
- and
- transmitting the performance results.
2 more elements
A system comprising:
- a plurality of service providers;
- and
- a service level agreement manager in communication with the service provider and configured to:
- receive a client service request;
- transmit the client service request to one of the plurality of service providers selected to execute the client service request;
- receive performance results from the selected service provider, wherein the performance results represent performance measurements associated with executing a service defined by the client service request;
- and
- transmit the performance results.
5 more elements
Dependencies are inferred from the claim text.