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AssigneeVirtuOz SA
InventorsJean-Marie Henri Daniel Larcheveque, Elizabeth Ireland Powers, Freya Kate Recksiek, Dan Teodosiu
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Semantic clustering techniques are described. In various implementations, a conversational agent is configured to perform semantic clustering of a corpus of user utterances. Semantic clustering may be used to provide a variety of functionality, such as to group a corpus of utterances into semantic clusters in which each cluster pertains to a similar topic. These clusters may then be leveraged to identify topics and assess their relative importance, as for example to prioritize topics whose handling by the conversation agent should be improved. A variety of utterances may be processed using these techniques, such as spoken words, textual descriptions entered via live chat, instant messaging, a website interface, email, SMS, a social network, a blogging or micro-blogging interface, and so on.
A method implemented by one or more modules at least partially by hardware, the method comprising:
A method implemented by one or more modules at least partially by hardware, the method comprising:
One or more computer-readable media comprising instructions stored thereon that, responsive to execution by a computing device, causes the computing device to perform operations comprising:
Dependencies are inferred from the claim text.