Live monitoring of call sessions over an ip telephony network
AssigneeCalabrio, Inc.
InventorsMike Maciej, James Paul Martin, II, Mike Bendickson
Life of this patent
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Abstract
Systems and methods for monitoring call sessions over an IP telephony network are disclosed. An illustrative system for monitoring call sessions over an IP telephony network includes a number of user telephone stations, a communications manager configured to direct call session data streams to the user telephone stations, and an application configured to receive the call session data streams and direct those streams to one or more monitoring stations for monitoring. The call session data streams can be sent directly to the monitoring stations or can be sent to the monitoring stations via a monitoring server that forwards the call session data streams to a record service or record server.
Claims20
A system for monitoring call sessions over an IP telephony network, the system comprising:
- one or more telephone stations, at least one telephone station including a telephone and computer desktop;
- a communications manager configured to direct call sessions to the one or more telephone stations;
- a means for receiving call session data streams from multiple call sessions and directing those call session data streams to one or more destinations;
- and
- one or more monitoring stations configured for monitoring call sessions;
- and
- wherein an application is configured to forward call session data streams received from the telephone to the one or more monitoring stations.
A method of monitoring a call session over an IP telephony network, the method comprising:
- receiving a request to initiate a call session between two or more parties;
- assigning the call request to a user telephone station including a telephone and a computer desktop;
- prompting a communications manager to direct call session data from the call session to an application configured for receiving the call session data;
- and
- directing the call session data to one or more destinations for monitoring.
A method of monitoring a call session over an IP telephony network, the method comprising:
- receiving a request to initiate a call session between two or more parties;
- assigning the call request to a user telephone station including a telephone;
- prompting a communications manager to direct call session data streams from the call session to a monitoring server, the monitoring server configured to direct the call session data streams to at least one record service or record server;
- and
- wherein, upon receiving the call session data streams, the at least one record service or record server forwards the call session data streams to one or more monitoring stations for monitoring the call session.
Dependencies are inferred from the claim text.