Non intrusive system and method for monitoring business processes

A non intrusive system for monitoring at least one business process, the at least one business process comprising data processing in a set of applications, wherein a process instance invokes at least one application to perform a set of activities, the system comprising:

• a process modeller to generate a business model of the at least one business process, wherein the process modeller models a set of activities in the at least one business process;
• an event handler to collect a set of application data stored by the set of applications;
• an event-process correlator to correlate a set of events to the set of activities belonging to process instances that need to be performed in the business process;
• a key performance indicator (KPI) modeller to capture the KPI values for the set of activities in the business model;
• and
• an alert engine to generate an alert for activities from the set of activities for which KPI values are not met.

A computer program product for monitoring at least one business process, the at least one business process comprising data processing in a set of applications, wherein a process instance invokes at least one application to perform a set of activities, the computer program product comprising:

• instruction means to generate a business model of the at least one business process, wherein the process modeller models a set of activities in the at least one business process;
• instruction means to collect a set of application data stored by the set of applications;
• instruction means to correlate a set of events to the set of activities belonging to process instances that need to be performed in the business process;
• instruction means to capture the KPI values for the set of activities in the business model;
• and
• instruction means to generate an alert for activities from the set of activities for which KPI values are not met.