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AssigneeInternational Business Machines Corporation
InventorsJim Alain Laredo, Gopal Sarma Pingali, Zon-Yin Shae, Kunwadee Sripanidkulchai, Shu Tao, Maja Vukovic
Estimating the term…
A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.
A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users, the method comprising:
A system for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users, the system comprising:
Apparatus for providing information to one or more users in response to one or more inquiries from the one or more users, the apparatus comprising:
An article of manufacture for providing information to one or more users in response to one or more inquiries from the one or more users, the article of manufacture tangibly embodying a computer readable program code which, when executed, causes the computer to:
Dependencies are inferred from the claim text.