Tool for Assessing Early Termination Penalty
AssigneePaetec Communications, Inc.
InventorRichard S. Lipman
Life of this patent
Estimating the term…
Abstract
A computer-implemented method and tool for assessing an early termination penalty on telecommunications service subscribers. In response to a subscriber's request for termination, a customer service representative engages the computerized assessment tool to answer a series of questions about that subscriber. The tool assigns a predetermined weight to each answer and calculates a final score when all questions have been answered. Based on this final score, the tool determines whether an early termination penalty should be levied and provides notice to the customer service representative.
Claims20
A method for recommending whether a telecommunications provider should levy an early termination penalty on a telecommunications service subscriber upon termination of the subscriber's service plan, the method comprising the steps:
- receiving a request to terminate the subscriber's service plan;
- providing at least a first question about the subscriber;
- receiving a first answer to said at least first question;
- assigning a first score to said first answer;
- storing said first score in memory;
- calculating a final score using said at least said first stored score;
- and
- determining whether to levy an early termination penalty on said subscriber based on said final score.
An early termination penalty assessment tool comprising:
- a memory storage device, wherein said memory storage device stores at least a first question and at least a first and second possible answer to said first question;
- a user interface, wherein said user interface displays said at least a first question and at least a first and second possible answer to said first question to a user, and further wherein said user interface receives input selecting one of said at least a first and second possible answer;
- and
- a processor, wherein said processor assigns a first score to said selected answer, and further wherein said processor calculates a final score based on at least said first score and determines whether to assess an early termination penalty based on the calculated final score.
Dependencies are inferred from the claim text.