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AssigneeOracle International Corporation
InventorsRan Ezerzer, Ali Aljane, Pierre St-Cyr, Imed Yahmadi, Eli B. Borodow, Edwin Kenneth Margulies, Pablo M. Rodriguez
Estimating the term…
A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.
A communication center configured to host a plurality of companies, the communication center comprising a web server, the web server comprising a plurality of first applications configured to transmit and receive information between a remote terminal and a network zone, wherein the network zone comprises a plurality of second applications and at least some of the plurality of the second applications are dedicated to certain companies.
20-128. (canceled)
Dependencies are inferred from the claim text.