Method, system, and computer readable medium for remote device management

A method for managing a remote device, said method comprising:

• waiting for said remote device to establish a tunnel connection to a tunnel server via a tunnel client on said remote device;
• connecting a device management console to said remote device via said tunnel connection;
• accepting device management task input from a user to said device management console;
• and
• transmitting said device management task input to said remote device via said tunnel connection.

A tangible computer readable medium encoded with instructions for a process comprising:

• connecting a remote device to a tunnel server via a tunnel client, said tunnel client and said tunnel server comprising a communications link between said remote device and a management computer;
• connecting a service host on said remote device to said management computer, said service host comprising a web server interface and a plurality of plug-ins capable of communicating over said communications link, said plurality of plug-ins comprising:
• a file manager plug-in capable of providing information about a file system on said remote device and capable of making changes to said file system;
• a configuration plug-in capable of setting at least one configuration option on said remote device;
• and
• a remote control plug-in capable of allowing providing a view of a screen on said remote device to said management computer and further capable of allowing said management computer to remotely control said remote device.