Service intelligence module program product

A computer executed method for processing a metrics package file, comprising:

• receiving a flow directive comprising parameters specified in a flow and provided to a service intelligence module by a Service Intelligence Platform which determines
• identity and characteristics of a package to be processed,
• which metrics in the package to extract,
• at least one of the measure types declared by the SIM to be determined from the metrics.

A computer readable medium containing program elements operable to instruct a computer system to operate on a computer-readable metrics package data file, where the metrics package data file is recorded at a mobile device according to a data collection profile,

• the program elements comprising instructions for:
• receiving flow directives from a service intelligence platform,
• reading at least one metric recorded by a mobile service client, and
• determining a measure by operating on the values of at least one metric.

A method for operating a processor to transform a single metrics package into a measures for storage, analysis, and display comprising the following steps:

• checking a collection profile associated with a metrics package to determine if the service intelligence module is related to the metrics contained by the package;
• reading metrics values from the package;
• and
• transforming a metrics value in the package into an attribute of a measure.

A system comprising a processor configured to transform a single metrics package into a measure for storage, analysis, and display comprising means for adapting the processor to perform the following:

• check a collection profile associated with a metrics package to determine if the service intelligence module is related to the metrics contained by the package;
• read data from the package;
• and
• transform a metrics value in the package into an attribute of a measure.

A system comprising a processor configured to transform a plurality of first measures into a second measure for storage, analysis and display comprising means for:

• reading data from the first measures;
• validating data as within desired range, format, syntax;
• and
• transforming data from the first measures into a second measure.