Method for deploying a probing environment for provisioned services to recommend optimal balance in service level agreement user experience and environmental metrics

A computer system for determining performance metrics for inclusion in a Service Level Agreement (SLA) between a customer and a service provider comprising:

• a memory;
• a processor in communications with the computer memory, wherein the computer system is capable of performing a method comprising:
• receiving a provisioning request from a customer;
• receiving computing performance requirement parameters for inclusion in said SLA from said customer;
• receiving environmental parameters for inclusion in said SLA from said customer;
• deploying discovery tools to identify the customer's relevant infrastructure components based on performance metrics;
• deploying and installing probes based on identification of said customer's relevant infrastructure components;
• obtaining data from said probes while changing infrastructure parameters for simulating and assessing impact of one or more different customer policies for different performance policies;
• and
• using said obtained data to identify and implement an a priori risk sharing agreement between said customer and service provider.

A computer program product for performing a method for determining performance metrics for inclusion in a Service Level Agreement (SLA) between a customer and a service provider, said computer program product comprising:

• a storage medium readable by a processing unit and storing instructions for processing by the processing unit for performing a method comprising:
• receiving a provisioning request from a customer;
• receiving computing performance requirement parameters for inclusion in said SLA from said customer;
• receiving environmental parameters for inclusion in said SLA from said customer;
• deploying discovery tools to identify the customer's relevant infrastructure components based on performance metrics;
• deploying and installing probes based on identification of said customer's relevant infrastructure components;
• obtaining data from said probes while changing infrastructure components for simulating and assessing impact of one or more different customer policies for different performance policies;
• and
• using said obtained data to identify and implement an a priori risk sharing agreement between said customer and service provider.

A method of deploying a computer program product for determining performance metrics for inclusion in a Service Level Agreement (SLA) between first and second entities, wherein, when processed, the computer program performs the steps of

• receiving a provisioning request from a first entity;
• receiving computing performance requirement parameters for inclusion in said SLA from said first entity;
• receiving environmental parameters for inclusion in said SLA from said first entity;
• deploying discovery tools to identify relevant infrastructure components based on performance metrics;
• deploying and installing probes based on identification of said first entity's relevant infrastructure components;
• obtaining data from said probes while changing infrastructure components for simulating and assessing impact for said first entity of one or more different policies for different performance policies;
• and
• using said obtained data to identify and implement an a priori risk sharing agreement between said first and second entities.