Incident Communication System
AssigneeEverbridge, Inc.
InventorsCintawati W. Putra, Gaylene Sue Kelly, Geoffrey Paul Schemel, Michael James Doyle
Life of this patent
Estimating the term…
Abstract
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium are presented, for providing incident notifications. The systems and processes disclosed here automatically generate and send notifications relating to an incident in accordance with an enterprise's business rules and provide real time reporting of all communications relating to the incident.
Claims24
A method performed by a data processing apparatus, the method comprising:
- receiving information about an incident affecting operations of an enterprise, wherein the received information comprises at least an incident type, an incident location and an incident severity;
- accessing a data repository associated with the enterprise, wherein the data repository stores data comprising a plurality of responder profiles corresponding to a plurality of responders, a plurality of message templates for generating incident notifications, and a plurality of delivery profiles for sending incident notifications, wherein each of the plurality of responders has a contractual arrangement with the enterprise, and wherein each of the plurality of responder profiles includes an associated role and a location at which to perform the associated role, wherein a responder role includes an incident-related responsibility;
- identifying, based on the incident type and the incident severity, a profile of a responder to be notified about the incident, the profile from among the plurality of responder profiles;
- responsive to the identified responder profile and the incident location, selecting one or more of the plurality of responders;
- selecting, based on the received information about the incident, a message template from among the plurality of message templates and a delivery profile from among the plurality of delivery profiles;
- and
- sending, in accordance to the selected delivery profile, an incident notification to the identified one or more responders, the incident notification sent to each of the identified one or more responders including an identical message generated based on the selected message template.
A method performed by a data processing apparatus, the method comprising:
- receiving information about an incident affecting operations of an enterprise, wherein the received information comprises at least an incident type, an incident location and an incident severity;
- generating, based on mapping the received information about the incident to information provided by the enterprise, an incident notification including a message and a notification delivery profile;
- and
- sending the generated incident notification to responders selected based on the mapping, wherein each of the responders has a contractual arrangement with the enterprise.
A computer storage medium encoded with a computer program, the program comprising instructions that when executed by data processing apparatus cause the data processing apparatus to perform operations comprising:
- receiving information about an incident affecting operations of an enterprise, wherein the received information comprises at least an incident type, an incident location and an incident severity;
- generating, based on mapping the received information about the incident to information provided by the enterprise, an incident notification including a message and a notification delivery profile;
- and
- sending the generated incident notification to responders selected based on the mapping, wherein each of the responders has a contractual arrangement with the enterprise.
A system comprising:
- a user device to enter information describing an incident;
- a storage device to store information provided by an enterprise;
- and
- one or more computer systems operable to interact with the user device and with the storage device, the one or more computer systems configured to perform operations including:
- receive information about an incident affecting operations of the enterprise, wherein the received information comprises at least an incident type, an incident location and an incident severity;
- generate, based on mapping the received information about the incident to the information provided by the enterprise, an incident notification including a message and a notification delivery profile;
- select one or more responders based on the generated mapping;
- and
- send the generated incident notification to the selected responders.
Dependencies are inferred from the claim text.