Method and apparatus for extended emergency service
AssigneeVerizon Patent and Licensing Inc.
InventorsXiaomei Wang, Loc Vo
Life of this patent
Estimating the term…
Abstract
An approach is provided for receiving a voice-based emergency call and routing it to a local Public Safety Answering Point (PSAP) along with anchoring information identifying the caller and their location. The PSAP may provide options for the caller to choose to use non-voice-based messaging service concurrent with the voice-based emergency call. If the caller desires and chooses to communicate via non-voice-based messages, then a text messaging application at the PSAP is used to communicate with the caller. The PSAP utilizes the anchoring information obtained from the concurrent voice-based emergency call when communicating with the caller.
Claims20
A method comprising:
- receiving a voice-based call from a mobile device;
- receiving anchoring information about the voice-based call;
- and
- selectively initiating a non voice-based messaging session related to the voice-based call to communicate with the mobile device using the anchoring information.
An apparatus comprising:
- a communication interface configured to receive a voice-based call from a mobile device;
- and
- a processor configured to receive anchoring information about the voice-based call, and to selectively initiate a non voice-based messaging session related to the voice-based call to communicate with the mobile device using the anchoring information.
A method comprising:
- determining anchoring information associated with an emergency voice call placed by a mobile device associated with a user;
- determining a public safety answering point designated for serving the mobile device;
- initiating establishment of the emergency voice call between the mobile device and the public safety answering point to permit communication between the user and an operator of the public safety answering point;
- and
- initiating establishment of a non-voice-based messaging session, based on the anchoring information, between a messaging platform coupled to the public safety answering point and the mobile device to permit communication between the operator and the user.
Dependencies are inferred from the claim text.