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US 2011/0085653 A1Published application
System and method for provisioning telephony services
AssigneeAmerican Express Travel Related Services Company, Inc.
InventorsWilliam Bailey, Jeffrey Scott Fehlhaber
Life of this patent
Estimating the term…
Abstract
The invention includes telephony servicing over a computerized network wherein customers of a telephony services company may establish basic services, add new services or modify existing services. A customer may create an account on a provisioning system and manage the account options within a provisioning system which facilitates activity within an existing carrier provisioning system architecture.
Claims20
A method, comprising:
- receiving, by a computer based system for managing telecommunication services, account information, wherein the computer based system comprises a processor and a non-transitory memory;
- receiving, by the computer based system, a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account;
- verifying, by the computer based system, that the request to modify the communications service conforms with rules of the account and a carrier system;
- determining, by the computer based system, at least one of human-labor-required and no-human-labor-required;
- presenting, by the computer based system, updated telecommunications services available with the account, in response to the request to modify a communications service of the account;
- and
- transmitting, by the computer based system, the request to a provisioning system,
- wherein the provisioning system issues a work order in response to a determination of human-labor-required, and
- wherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required.
6 more elements
A non-transitory tangible computer-readable storage medium having computer-executable instructions stored thereon that, if executed by a computer based system for managing telecommunications services, cause the computer based system to perform operations comprising:
- receiving, by the computer based system, account information, wherein the computer based system comprises a processor and a non-transitory memory;
- receiving, by the computer based system, a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account;
- verifying, by the computer based system, that the request to modify the communications service conforms with rules of the account and a carrier system;
- determining, by the computer based system, at least one of human-labor-required and no-human-labor-required;
- presenting, by the computer based system, updated telecommunications services available with the account, in response to the request to modify a communications service of the account;
- and
- transmitting, by the computer based system, the request to a provisioning system,
- wherein the provisioning system issues a work order in response to a determination of human-labor-required, and
- wherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required.
6 more elements
A system comprising:
- a network interface communicating with a non-transitory memory;
- the memory communicating with a processor for managing telecommunications services;
- and
- the processor, when executing a computer program, performs operations comprising:
- receiving, by the computer based system, account information, wherein the computer based system comprises a processor and a non-transitory memory;
- receiving, by the computer based system, a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account;
- verifying, by the computer based system, that the request to modify the communications service conforms with rules of the account and a carrier system;
- determining, by the computer based system, at least one of human-labor-required and no-human-labor-required;
- presenting, by the computer based system, updated telecommunications services available with the account, in response to the request to modify a communications service of the account;
- and
- transmitting, by the computer based system, the request to a provisioning system,
- wherein the provisioning system issues a work order in response to a determination of human-labor-required, and
- wherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required.
10 more elements
Dependencies are inferred from the claim text.