Detecting false answer supervision
AssigneeiBasis, Inc.
InventorsShuping Zhang, Manpreet Singh
Life of this patent
Estimating the term…
Abstract
A method and corresponding apparatus are provided to detect false answer supervision by determining false answer supervision as either as a function of a number of completed calls of short duration or as a function of a distribution of differences between timestamps of alert signals and timestamps of connect signals used to complete calls, detecting false answer supervision based on the indicator of false answer supervision determined by either functions separately or in combination, and affecting a decision in response to the detecting.
Claims29
A method executed by a false answer supervision detector, which is communicatively coupled to a network that has at least one route provided for completing calls by customers, for detecting false answer supervision, the method comprising:
- determining for each route an indicator of false answer supervision as either:
- i) a function of a number of completed calls of short duration and a number of hangups or ii) a function of a distribution of differences between timestamps of alert signals and timestamps of connect signals used to complete calls;
- detecting false answer supervision for a subject route based on the indicator of false answer supervision so determined by either functions separately or in combination;
- and
- affecting a decision about the subject route in response to the detecting.
A false answer supervision detector, which is communicatively coupled to a network that has at least one route provided for completing calls by customers, for detecting false answer supervision, the detector comprising:
- a determining unit to determine for each route an indicator of false answer supervision as either:
- i) a function of a number of completed calls of short duration and a number of hangups or ii) a function of a distribution of differences between timestamps of alert signals and timestamps of connect signals used to complete calls;
- a detecting unit communicatively coupled to the determining unit to detect false answer supervision for a subject route based on the indicator of false answer supervision so determined by either functions separately or in combination;
- and
- an affecting unit communicatively coupled to detecting unit to affect a decision about the subject route in response to the detecting.
A computer program product comprising a computer readable medium having a computer readable program, wherein the computer readable program when executed on a computer causes the computer to:
- determine for each route an indicator of false answer supervision as either:
- i) a function of a number of completed calls of short duration and a number of hangups or ii) a function of a distribution of differences between timestamps of alert signals and timestamps of connect signals used to complete calls;
- detect false answer supervision for a subject route based on the indicator of false answer supervision so determined by either functions separately or in combination;
- and
- affect a decision about the subject route in response to the detecting.
Dependencies are inferred from the claim text.