Rule based multimedia communication system on web pages
OwnerRuicao Mu, Tie Hu +1inventors
InventorsRUICAO MU, Tie Hu, Tingxue Huang
Life of this patent
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Abstract
A computer implemented process to support communication with a web site visitor includes rendering one or more web pages to be viewed by a web site visitor in a session; matching a customer service agent to the website visitor based on one or more predetermined rules and information from the session; and initiating multi-media communication requests to the web site visitor and the customer service agent based on a predetermined rules.
Claims20
A computer implemented process to support communication with a web site visitor, comprising:
- a. rendering one or more web pages to be viewed by a web site visitor in a session;
- b. matching a customer service agent to the website visitor based on one or more predetermined rules and information from the session;
- and
- c. initiating multi-media communication requests to the web site visitor and the customer service agent based on a predetermined rules.
A computer system, comprising:
- a. a server to render one or more web pages to be viewed by a web site visitor in a session;
- b. a rule engine matching a customer service agent to the website visitor based on one or more predetermined rules and information from the session;
- and
- c. a routing engine to initiate multi-media communication requests to the web site visitor and the customer service agent based on a predetermined rules.
The system of claim 16?, wherein the client software collects parameters from the web page and client software embedded in the web page.
The system of claim 16?, wherein the client software collects visitor internet protocol (IP) address, location information contained in the IP address, time spent on a page, browser cookie information, and page universal resource locator (URL).
Dependencies are inferred from the claim text.