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US 2010/0306385 A1Published application
Rule based multimedia communication system on web pages
OwnerRuicao Mu, Tie Hu +1inventors
InventorsRUICAO MU, Tie Hu, Tingxue Huang
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Abstract
Methods and systems are disclosed for a communication system that automatically initiates a multimedia communication session between a web site visitor and an agent who work for the web site based on predetermined rules while the visitor is browsing the web site.
Claims20
A communication system, comprising:
- a web server to render one or more web pages viewed by a web site visitor in a session;
- a rule engine accessing a client list and a customer service agent list, the rule engine matching a customer service agent to the website visitor based on one or more rules and information in the client list and customer service agent list;
- and
- a switch engine coupled to the rule engine to connect the matching customer service agent with the web site visitor while the visitor is browsing one of the web pages.
1 more element
Dependencies are inferred from the claim text.