Method and System for Verifying Modem Status

A method comprising:

• providing an internet interface to determine a Digital Subscriber Line (DSL) modem status for each of a plurality of customers of an Internet Service Provider (ISP);
• receiving, at the internet interface, a request to check a status of a modem associated with a first one of the customers;
• retrieving subscriber location information indicating a Digital Subscriber Line Access Multiplexer (DSLAM) provisioning the modem;
• transmitting a modem status request to the DSLAM;
• and
• receiving a status signal from the DSLAM indicating one of a connected status, a not connected status, and a connecting status.

A system comprising:

• an internet interface for receiving a request to check a status of a modem associated with a customer of an Internet Service Provider (ISP);
• a server to transmit a modem status request to a central office of a telecommunications provider associated with the modem and to receive, from the central office, a status signal indicating the status of the modem;
• and
• an integrator storing subscriber location information, and wherein the server is further configured to obtain the subscriber location information from the integrator and to use the subscriber location information to determine the central office associated with the modem.