Rule based multimedia communication system on web pages
OwnerRuicao Mu, Tie Hu +1inventors
InventorsRUICAO MU, Tie Hu, Tingxue Huang
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Abstract
A computer implemented process to provide on-line customer service includes rendering a web site page to be browsed by a visitor; collecting information on visitor activities on the web site page; collecting browser parameters for the visitor; applying a rule set to the collected information and browser parameters to select a customer service agent to the visitor; and initiating multi-media communication request to link the visitor to the selected customer service agent based on the rule set while the visitor is browsing the web site page.
Claims20
A computer implemented process to provide on-line customer service, comprising:
- a. rendering a web site page to be browsed by a visitor;
- b. collecting information on visitor activities on the web site page;
- c. collecting browser parameters for the visitor;
- d. applying a rule set to the collected information and browser parameters to select a visitor and a customer service representative;
- and
- e. initiating multi-media communication request to link the selected visitor to the selected customer service agent based on the rule set while the visitor is browsing the web site page.
A system, comprising:
- a. a server to render web site page for browsing by a visitor;
- b. code to collect information on visitor activities on the web site page;
- c. code to collect browser parameters for the visitor;
- d. a rule engine to apply a rule set to the collected information and browser parameters to select a customer service agent and to select a visitor;
- and
- e. code to initiate a multi-media communication request to link the selected visitor to the selected customer service agent based on the rule set while the visitor is browsing the web site page.
Dependencies are inferred from the claim text.