US 2010/0306123 A1 · INFORMATION RETRIEVAL METHOD, USER COMMENT PROCESSING METHOD, AND SYSTEMS THEREOF

Abstract

A user comment processing method and system and an information retrieval method and system. The user comment processing method includes the steps of: receiving objective data of a feature of a product or service and user comments on the product or service; identifying user comments associated with the feature of the product or service from the user comments on the product or service; identifying the opinion facet in the user comments associated with the feature of the product or service; establishing association-relationship between the opinion facet and the objective data of the corresponding feature of the product or service, and calculating an occurrence frequency of the opinion facet associated with the objective data; and creating an association rule of the opinion facet and the objective data according to the association-relationship and the occurrence frequency of the opinion facet associated with the objective data.

Claims18

Dependent claims

A computer-implemented method for processing user comments, comprising the steps of:

receiving objective data of a feature of a product or service and user comments on the product or service, said user comments including comments associated with said feature;
identifying user comments associated with the feature of the product or service from the other user comments on the product or service;
identifying an opinion facet in the user comments associated with the feature of the product or service;
establishing association-relationship between the opinion facet and the objective data of the corresponding feature of the product or service, and calculating an occurrence frequency of the opinion facet associated with the objective data;
and
creating an association rule between the opinion facet and the objective data according to said association-relationship and said occurrence frequency of the opinion facet associated with the objective data;
wherein each of the steps is performed by a data processing machine.

4 more elements

A system for processing user comments, comprising:

receiving means for receiving objective data of a feature of a product or service and user comments on the product or service;
feature identifying means, for identifying user comments associated with the feature of the product or service from the user comments on the product or service;
sentiment identifying means for identifying an opinion facet in the user comments associated with the feature of the product or service;
association and frequency computing means for establishing association-relationship between the opinion facet and the objective data of the corresponding feature of the product or service, and calculating an occurrence frequency of the opinion facet associated with the objective data;
and
association rule generation means for creating an association rule of the opinion facet and the objective data according to said association-relationship and said occurrence frequency of the opinion facet associated with the objective data.

3 more elements

Dependencies are inferred from the claim text.

Information retrieval method, user comment processing method, and systems thereof

Life of this patent

Information retrieval method, user comment processing method, and systems thereof

Life of this patent

Abstract

Claims18