US 2010/0306016 A1 · PERSONALIZED TASK RECOMMENDATIONS

Abstract

Personalized task recommendation technique embodiments are presented that involve recommending a particular task or tasks to a user which can be employed in furtherance of a desired goal based on observations of past users and how they accomplished this goal. The workflow that is recommended to a user is personalized in that it takes into account the demographic characteristics of the user and the workflow tasks they use. This involves grouping the aforementioned past users into groups whose users accomplish a particular goal using a similar workflow and exhibit similar demographic characteristics. A new user wishing assistance in completing a particular goal is then associated with the group having similar demographic and workflow choice characteristics to the new user. A workflow based on the workflows of the associated group is then recommended to the new user.

Claims20

Dependent claims

A computer-implemented process for grouping users based on workflow and demographics, comprising:

using a computer to perform the following process actions:
inputting a sequence of tasks comprising said workflow performed by each user in furtherance of the same prescribed goal;
inputting prescribed demographic information about said users;
and
identifying groups of users, wherein each group employs a prescribed degree of workflow similarity in furtherance of said prescribed goal and exhibits a prescribed degree of similarity in demographic information.

2 more elements

A computer-implemented process for recommending one or more workflow tasks to a user for use in furthering a goal, comprising:

using a computer to perform the following process actions:
inputting the user's request for help in accomplishing at least a portion of said goal;
requesting the user to provide prescribed demographic information and inputting the requested information when received;
employing the received demographic information to identify which of a previously established number of user groups comprise members that are most similar to the user, wherein members of each group exhibits a prescribed degree of workflow similarity between members in connection with furthering said goal and exhibits a prescribed degree of similarity in demographic information among the members;
and
providing one or more workflow tasks to the user, which are based on the workflow tasks employed by the members of the group identified as comprising members most similar to the user, in accomplishing the at least said portion of the goal.

3 more elements

A computer-readable storage medium having computer-executable instructions stored thereon for recommending one or more workflow tasks for use in furthering a goal, said computer-executable instructions comprising:

for each of a number of individuals,
inputting a sequence of workflow tasks performed by the individual in furtherance of said goal,
inputting prescribed demographic information about the individual;
establishing groups of individuals, wherein each group exhibits a prescribed degree of workflow similarity between members in connection with furthering said goal and exhibits a prescribed degree of similarity in demographic information among the members;
inputting a user's request for assistance in accomplishing at least a portion of said goal;
requesting the user to provide said prescribed demographic information or workflow choice characteristics, and inputting the requested information when received;
employing the received information to identify which of the previously established groups comprise members who are most similar to the user;
and
providing one or more workflow tasks to the user, which are based on the workflow tasks employed by the members of the group identified as comprising members most similar to the user, to accomplish the at least said portion of the goal.

6 more elements

Dependencies are inferred from the claim text.

Personalized task recommendations

Life of this patent

Personalized task recommendations

Life of this patent

Abstract

Claims20