Bartering system and method for controlling position in a wait queue in a contact center

A method comprising:

• a. establishing a communication with a user;
• b. placing the communication into a position in a wait queue, wherein the wait queue has a plurality of positions comprising at least one additional communication;
• c. making an offer to or receiving an offer from the user waiting in the wait queue to change an amount of time to wait in the wait queue before being connected to a contact center agent;
• and
• d. responsive to the user accepting the offer, changing in the contact center the position of the communication in the wait queue to a different position in the plurality of positions.

A method comprising:

• a. placing one or more communications into one or more positions in a wait queue;
• b. notifying a first service agent and a second service agent of the one or more communications in the one or more positions in the wait queue;
• c. receiving a first offer from the first service agent contact center to service at least one of the one or more communications based on a commodity of value;
• d. receiving a second offer from the second service agent contact center to service the at least one of the one or more communications based on the commodity of value;
• e. accepting the first offer or part of the first offer from the first service agent contact center;
• and
• f. directing the at least one of the one or more communications to the first service agent contact center.

An apparatus comprising:

• a. means for establishing a communication with a user;
• b. means for placing the communication into a position in a wait queue, wherein the wait queue has a plurality of positions comprising at least one additional communication;
• c. means for making an offer to or receiving an offer from the user waiting in the wait queue to change an amount of time to wait in the wait queue before being connected to a contact center agent;
• and
• d. responsive to the user accepting the offer, means for changing in the contact center the position of the communication in the wait queue to a different position in the plurality of positions.

An apparatus comprising:

• a. means for placing one or more communications into one or more positions in a wait queue;
• b. means for notifying a first service agent and a second service agent of the one or more communications in the one or more positions in the wait queue;
• c. means for receiving a first offer from the first service agent contact center to service at least one of the one or more communications based on a commodity of value;
• d. means for receiving a second offer from the second service agent contact center to service the at least one of the one or more communications based on the commodity of value;
• e. means for accepting the first offer or part of the first offer from the first service agent contact center;
• and
• f. means for directing the at least one of the one or more communications to the first service agent contact center.