Help center and print center applications
AssigneeAOL Inc.
InventorsJames R. Moran, Gail Haddock, Greg Weston Smith, Todd Brannam
Life of this patent
Estimating the term…
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AssigneeAOL Inc.
InventorsJames R. Moran, Gail Haddock, Greg Weston Smith, Todd Brannam
Estimating the term…
Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
1-146. (canceled)
A method of providing service for a computer hardware component, the method comprising:
A method of providing service for a computer hardware component, the method comprising:
A method of providing service for a computer hardware component, the method comprising:
Dependencies are inferred from the claim text.