Mobile customer service centers with a mobile pickup model

A method for redirecting funds during a money transfer process, the method occurring at a redirection system, the method comprising:

• receiving a redirection request and a transaction identifier from a recipient of the money transfer, wherein the redirection request requests that the money transfer be redirected from an intended destination to a new destination, and wherein the transaction identifier associates the recipient with the money transfer;
• sending the transaction identifier to a money transfer facilitator, wherein the transaction identifier is used to obtain a recipient identifier from the money transfer facilitator;
• receiving the recipient identifier from the money transfer facilitator;
• communicating with the recipient to obtain identification information of the recipient;
• communicating with a database associated with an account provider to verify that the recipient has an account associated with the account provider;
• verifying that the identification information provided by the recipient matches with the recipient identifier to a predetermined level of certainty;
• and
• in the event the match is acceptable, sending a redirection instruction to the money transfer facilitator to redirect the money transfer from the intended destination to the new destination

A money redirection system for redirecting funds during a money transfer process, the system comprising:

• a communication interface that is adapted to:
• receive a redirection request and a transaction identifier from a recipient of the money transfer, wherein the redirection request requests that the money transfer be redirected from an intended destination to a new destination, and wherein the transaction identifier associates the money transfer with the recipient,
• send the transaction identifier to a money transfer facilitator, wherein the transaction identifier provides the money redirection system with a recipient identifier from the money transfer facilitator,
• receive the recipient identifier from the money transfer facilitator,
• communicate with the recipient to obtain identification information of the recipient, and
• send an instruction to the money transfer facilitator to redirect the money transfer from the intended destination to the new destination;
• and
• a processor that is configured to:
• verify that the identification information provided by the recipient matches with information kept on the database associated with an account provider to a predetermined level of certainty, and
• verify that the identification information provided by the recipient matches the recipient identifier to a predetermined level of certainty.

A method for redirecting funds during a money transfer transaction, the method occurring at a redirection system, the method comprising:

• verifying that a recipient of the money transfer funds is associated with an account;
• verifying that the recipient is associated with the money transfer transaction;
• and
• in the event that the recipient is verified with the account and the money transfer transaction, redirecting the funds to the account.