Service Oriented Speech Recognition for In-Vehicle Automated Interaction and In-Vehicle User Interfaces Requiring Minimal Cognitive Driver Processing for Same

A method for implementing an interactive automated system, comprising:

• processing spoken utterances of a vehicle driver using a processing system located on-board a vehicle;
• transmitting the processed speech information to a remote data center using a wireless link;
• analyzing the transmitted processed speech information to scale and end-point the speech utterance;
• converting the analyzed speech information into packet data format;
• selecting at least one optimal specialized speech recognition engine to translate the converted speech information into text format;
• transporting the packet speech information and vehicle location information to the at least one selected specialized speech recognition engine using an internet-protocol transport network;
• retrieving the recognition results and an associated confidence score from the at least one specialized speech recognition engine;
• continuing the automated dialog with the vehicle driver if the confidence score meets or exceeds a pre-determined threshold for the best match;
• and
• selecting at least one alternative specialized speech recognition engine that is agent-assisted to translate the converted speech information into text format if the confidence score is low such that it is below a pre-determined threshold for the best match.

An interactive automated speech recognition system, comprising:

• a processing system located in proximity to a person wherein the processing system processes spoken utterances of the person;
• a remote data center;
• a wireless link that transmits the processed speech information from the processing system to the remote data center wherein the transmitted processed speech information is analyzed to scale and end-point the speech utterance and converted into packet data format;
• at least one optimal specialized speech recognition engine selected to translate the converted speech information into text format;
• an internet protocol transport network that transports the converted speech information to the at least one selected optimal specialized speech recognition engine;
• and
• wherein the at least one specialized speech recognition engine produces recognition results and an associated confidence score, and based upon the confidence score:
• the automated dialog is continued with the person if the confidence score meets or exceeds a pre-determined threshold for the best match;
• or
• at least one alternative specialized speech recognition engine is selected to translate the converted speech information into text format if the confidence score is low such that it is below a pre-determined threshold for the best match.