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US 2010/0246798 A1Published application
System and method for determining a user request
AssigneeGeneral Motors Corporation
InventorKannan Ramamurthy
Life of this patent
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Abstract
A method for determining a user request involves receiving an image at a call center and generating a mathematical representation associated with the image. The method further includes using the image mathematical representation and a pre-selected image mathematical representation (previously associated with an action) to identify a user request that is associated with the image. Also disclosed herein is a system for accomplishing the same.
Claims20
A method for determining a user request, comprising:
- receiving an image at a call center;
- generating a mathematical representation associated with the image;
- retrieving a previously stored mathematical representation associated with a pre-selected image, wherein the pre-selected image corresponds with an action;
- and
- using the image mathematical representation and the pre-selected image mathematical representation to identify a user request that is associated with the image.
2 more elements
A system for determining a user request, comprising:
- a call center configured to receive an image;
- and
- a processor operatively associated with the call center, the processor configured to:
- generate a mathematical representation associated with the image;
- retrieve a previously stored mathematical representation associated with a pre-selected image, wherein the pre-selected image corresponds with an action;
- and
- use the image mathematical representation and the pre-selected image mathematical representation to identify a user request that is associated with the image.
4 more elements
Dependencies are inferred from the claim text.