System and method for managing emergency calls
AssigneeGeneral Motors Corporation
InventorTRAVIS L. BRADBURN
Life of this patent
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Abstract
A system and method for managing emergency calls are disclosed herein. The method includes receiving an emergency related call at a call center, and during the emergency related call, retrieving information related to i) a type of incident being reported, ii) a location of the incident being reported, and iii) a description of the incident being reported. A public safety answering point to notify of the incident is identified, where such identification is based upon at least some of the retrieved information. A database is searched for outgoing calls to the identified public safety answering point, and based upon results from the searching, a determination is made as to whether to contact the identified public safety answering point.
Claims16
A method for managing emergency calls, the method comprising:
- receiving an emergency related call at a call center;
- during the emergency related call, retrieving information related to i) a type of incident being reported, ii) a location of the incident being reported, and iii) a description of the incident being reported;
- identifying a public safety answering point to notify of the incident based upon at least some of the retrieved information;
- searching a database for outgoing calls to the identified public safety answering point;
- and
- determining, based upon results from the searching, whether to contact the identified public safety answering point.
A system for managing emergency calls, the system comprising:
- a call center advisor configured to:
- receive an emergency related call at a call center;
- during the emergency related call, retrieve information related to i) a type of incident being reported, ii) a location of the incident being reported, and iii) a description of the incident being reported;
- a call center processor configured to:
- identify a public safety answering point to notify of the incident based upon at least some of the retrieved information;
- a call center database configured to:
- search outgoing calls from the call center to the identified public safety answering point;
- and
- the identified public safety answering point configured to be notified of the incident being reported when the call center advisor determines, based upon results from the search, that the identified public safety answering point should be contacted.
Dependencies are inferred from the claim text.