Communications session preparation method and apparatus
AssigneeAvaya Inc.
InventorsDavid L. Chavez, Larry J. Hardouin
Life of this patent
Estimating the term…
Abstract
Systems and methods for providing contextual information to one or more parties to a communications session are provided. More particularly, context information relevant to a party to a communications session is delivered to another party to the communications session as part of a communications message. In addition to information providing an identification of a party for whom context information is provided, embodiments of the present invention may make use of supplemental information in selecting context information for delivery.
Claims20
A method for delivering contextual information, comprising:
- initiating a first communication session;
- in response to initiating the first communication session, identifying at least a second party to the first communication session;
- and
- in response to identifying the second party to the first communication session, delivering information related to the second party to a communication device associated with a first party to the first communication session, wherein delivering information related to the second party to a communication device associated with the first party includes inserting the information in a call data stream message associated with the first communication session.
A communication system, comprising:
- a first communication device;
- a first communication server, wherein the first communication device is interconnected to the first communication server;
- a first context application,
- wherein in response to a first session initiation protocol (SIP) message related to establishing a first communication session the first communication server provides a SIP message that includes a first SIP signal and that includes information identifying at least one of a called party and a calling party to the first context application,
- wherein in response to receiving the information identifying at least one of a called party and a calling party the first context application provides first information related to at least one of the called party and the calling party, and
- wherein a second SIP message including a second SIP signal and the first information related to at least one of the called and calling party is delivered to the first communication device.
A system, including:
- a communication manager;
- a context application running on a processor included in a server in association with memory, wherein a first SIP message is forwarded to the context application by the communication core, wherein the context application identifies context information based on information contained in the first SIP message, wherein the identified context information is added to the first SIP message to create a second SIP message, wherein the second SIP message is provided to a communication device, and wherein the communication device presents the identified context information to a user.
Dependencies are inferred from the claim text.