Extensible realtime delegation for calls, conferences and collaboration

Abstract

Architecture for enabling identification of a call party's representative during calls on behalf of the call party. The call representative is delegated to initiate or answer an IP call on behalf of the call party. An IP-telephony component initiates or answers the IP call by the call representative on behalf of the call party. The IP-telephony component can be an IP telephone, or any other suitable IP calling interface. An identification component presents a representation notification identifying the call representative to a connected call party. The representation notification can be displayed on a caller ID display on an IP phone, or can be displayed on a user interface of the personal computing device, for example. The calls can be point-to-point IP calls with a single participant, or can be conference calls with multiple participants, and can be performed with one or more suitable protocols.

Dependencies are inferred from the claim text.