Unit Configuration/Reactivation Through VDU Services
AssigneeGeneral Motors Corporation
InventorsJessica L. Haralson, Steven P. Schwinke
Life of this patent
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Abstract
A system and method for activating an inactive telematics unit provides a group of communications functions to the telematics unit. Initially, a call is received at a call center from a user of the telematics unit, through which subscriber information is obtained. An account data set is created at the call center based on the subscriber information and the call center advisor sets an activation trigger in the telematics unit. When the trigger condition occurs, the telematics unit places a VDU call to the call center. The call center then automatically activates and configures the telematics unit via the VDU call to provide the group of one or more communications functions.
Claims20
A method of activating an inactive telematics unit to provide a group of one or more communications functions to the telematics unit, the method comprising:
- receiving a first call at a call center from a user of the telematics unit;
- receiving subscriber information at the call center from the user of the telematics unit;
- creating an account data set at the call center based on the subscriber information and setting, from the call center, an activation trigger in the telematics unit;
- terminating the first call;
- receiving a VDU call at the call center from the telematics unit pursuant to the activation trigger;
- and
- from the call center via the VDU call, activating and configuring the telematics unit to provide the group of one or more communications functions.
A computer-readable medium having thereon computer-executable instructions for activating an inactive telematics unit to provide a group of one or more communications functions to the telematics unit, the computer-executable instructions comprising:
- instructions for receiving a first call at a call center from a user of the telematics unit;
- instructions for receiving subscriber information at the call center from the user of the telematics unit;
- instructions for creating an account data set at the call center based on the subscriber information and setting, from the call center, an activation trigger in the telematics unit;
- instructions for terminating the first call;
- instructions for receiving a VDU call at the call center from the telematics unit pursuant to the activation trigger;
- and
- instructions for activating and configuring the telematics unit from the call center via the VDU call to provide the group of one or more communications functions.
A system for activating an inactive telematics unit to provide a group of one or more communications functions to the telematics unit, the system comprising:
- a call center database;
- a custom data set associated with a user of the telematics unit;
- a trigger set describing a trigger condition;
- and
- an activation data set at least partially based on the custom data set, wherein the custom data set is stored in the call center data base, and the trigger data set is stored in the telematics unit, and wherein occurrence of the trigger condition causes the telematics unit to place a VDU call to the call center, whereupon the activation data set is provided to the telematics unit and the unit is thereby activated attain the group of one or more communications functions.
Dependencies are inferred from the claim text.