# US 2010/0169113 A1 · Hospital service line management tool

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- Number: US 2010/0169113 A1
- Document ID: US20100169113A1
- Status: Published application
- Kind: A1
- Application number: 12/646,539
- Filed: 2009-12-23
- Published: 2010-07-01
- Earliest claimed: 2008-12-23
- Assignees: Accelero Health Partners, LLC
- Inventors: Scott E. Bachik; Michelle R. Bianco
- Web page: https://patentgrep.com/patent/US20100169113A1

## CPC

- G06Q 30/00: Commerce
- G06Q 10/00: Administration; Management
- G06Q 10/06393: {Score-carding, benchmarking or key performance indicator [KPI] analysis}
- G16H 15/00: ICT specially adapted for medical reports, e.g. generation or transmission thereof
- G16H 40/20: for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G16H: HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA

## Abstract

A method for managing, organizing, integrating, and evaluating a service line of a hospital. Primary goals of the present method include, for example, improving patient care, increasing financial margins, and building volume.

## Claims

### Claim 1

A method for managing and evaluating a service line of a hospital comprising the steps of:
collecting data relevant to the service line of the hospital;
awarding the service line of the hospital a raw score out of a possible score in each of a plurality of categories based on the collected data;
calculating a percentage score by dividing the sum of the raw scores for the plurality of categories by the sum of the possible scores for the plurality of categories;
associating the percentage score with a stage of maturation; and
reporting the stage of maturation to the hospital.

### Claim 2 (depends on 1)

The method of claim 1, wherein the collecting data step comprises collecting at least one of demographic data, financial data, patient care experience data, patient care result data, infrastructure data, customer service data, strategic goal planning data, physician engagement data, referral source data, and brand strategy data.

### Claim 3 (depends on 1)

The method of claim 1, further comprising the step of inputting the raw scores for the plurality of categories into a computing device, wherein the computing device performs the calculating step.

### Claim 4 (depends on 1)

The method of claim 1, wherein the stage of maturation comprises an infancy stage when the percentage score is between approximately 0% and 44%.

### Claim 5 (depends on 1)

The method of claim 1, wherein the stage of maturation comprises a development stage when the percentage score is between approximately 45% and 79%.

### Claim 6 (depends on 1)

The method of claim 1, wherein the stage of maturation comprises a maturity stage when the percentage score is greater than approximately 80%.

### Claim 7 (depends on 1)

The method of claim 1, wherein the reporting step comprises providing the hospital with a graphical maturation scale that visually communicates the stage of maturation.

### Claim 8 (depends on 1)

The method of claim 1, wherein the reporting step comprises providing an electronic report accessible by the hospital via an internet network.

### Claim 9 (depends on 1)

The method of claim 1, wherein the collecting step comprises collecting data relevant to a musculoskeletal service line of the hospital.

### Claim 10 (depends on 1)

The method of claim 1, further comprising the step of providing feedback to the hospital to improve the stage of maturation.

### Claim 11

A method for managing and evaluating a service line of a hospital comprising the steps of:
collecting data relevant to the service line of the hospital;
awarding the service line of the hospital a raw score out of a possible score in each of a plurality of categories based on the collected data;
classifying the service line of the hospital in one of an infancy stage, a development stage, and a maturity stage based on the sum of the raw scores for the plurality of categories; and
providing feedback to the hospital based on the classifying step.

### Claim 12 (depends on 11)

The method of claim 11, further comprising the step of calculating a percentage score by dividing the sum of the raw scores for the plurality of categories by the sum of the possible scores for the plurality of categories, wherein the classifying step comprises classifying the service line of the hospital based on the percentage score.

### Claim 13 (depends on 12)

The method of claim 12, wherein the classifying step comprises classifying the service line of the hospital in the infancy stage when the percentage score is between approximately 0% and 44%.

### Claim 14 (depends on 12)

The method of claim 12, wherein the classifying step comprises classifying the service line of the hospital in the development stage when the percentage score is between approximately 45% and 79%.

### Claim 15 (depends on 12)

The method of claim 12, wherein the classifying step comprises classifying the service line of the hospital in the maturity stage when the percentage score is greater than approximately 80%.

### Claim 16 (depends on 12)

The method of claim 12, further comprising the step of inputting the raw scores for the plurality of categories into a computing device, wherein the computing device performs the calculating step.

### Claim 17

A method for managing and evaluating a service line of a hospital comprising the steps of:
collecting data relevant to the service line of the hospital;
evaluating the service line of the hospital in a plurality of categories, the plurality of categories selected from the group consisting of: patient care, infrastructure, customer service, strategic goal planning, physician engagement, referral sources, and brand strategy;
classifying the service line of the hospital in one of an infancy stage, a development stage, and a maturity stage for each of the plurality of categories; and
providing feedback to the hospital based on the classifying step.

### Claim 18 (depends on 17)

The method of claim 17, wherein the providing step comprises providing the hospital with a graphical maturation scale that visually communicates whether the service line of the hospital in classified in the infancy stage, the development stage, or the maturity stage for each of the plurality of categories.

### Claim 19 (depends on 17)

The method of claim 17, wherein the providing step comprises providing an electronic report accessible by the hospital via an internet network.

### Claim 20 (depends on 17)

The method of claim 17, wherein the collecting step comprises collecting data relevant to a musculoskeletal service line of the hospital.