# US 2010/0167733 A1 · Interactive management of wireless wan (wwan) mobile devices > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2010/0167733 A1 - Document ID: US20100167733A1 - Status: Published application - Kind: A1 - Application number: 12/346,292 - Filed: 2008-12-30 - Published: 2010-07-01 - Earliest claimed: 2008-12-30 - Assignees: Symbol Technologies, Inc. - Inventors: Chandra Kumar; Chandrika Krishnamurthy; Praveen Prabhakara - Web page: https://patentgrep.com/patent/US20100167733A1 ## CPC - H04W 8/18: Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data - H04L 63/083: {using passwords (cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226)} - H04W 12/068: {using credential vaults, e.g. password manager applications or one time password [OTP] applications} - H04W 8/245: {from a network towards a terminal} - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) ## Abstract A system and methods for allowing an enterprise management system to provision and configure a WWAN communication device on a managed network without incurring the tedious task of manually entering all the configuration information for every WWAN communication device on the enterprise management system. A dedicated communication link is provided with a standard communication protocol so each WWAN device can communicate with a carrier server and have the carrier server acts as a validation point and communication bridge to the enterprise management server until the WWAN communication device is configured for management by the enterprise management server. ## Claims ### Claim 1 A computer-readable media encoded with a computer program for a system for provisioning and configuring a WWAN communication device, the system comprising: a carrier server component for providing initial communications between a WWAN communication device and an enterprise management server; a WWAN communication device component for initiating communications with a carrier server component; and an enterprise management server component for communicating with the carrier server component and obtaining detailed configuration information for WWAN communication device management. ### Claim 2 (depends on 1) The system of claim 1, the carrier server component requires the WWAN communication device component to provide a username and a password before presenting the interactive configuration system. ### Claim 3 (depends on 1) The system of claim 1, the user operates the interactive configuration system at the WWAN communication device by selecting menu options with a keypad. ### Claim 4 (depends on 1) The system of claim 1, the user operates the interactive configuration system at the WWAN communication device by speaking menu options to a voice system. ### Claim 5 (depends on 4) The system of claim 4, the user can switch between the voice activated menu selection system and a keypad entry system as desired. ### Claim 6 (depends on 1) The system of claim 1, the carrier server component comprises a plurality of default configurations for communicating with different standard protocols. ### Claim 7 (depends on 6) The system of claim 6, the standard protocol is an SMTP protocol. ### Claim 8 (depends on 6) The system of claim 6, the standard protocol is an SMPP protocol. ### Claim 9 (depends on 1) The system of claim 1, enterprise management server component further comprises an audit component for tracking and reporting WWAN communication device provisioning and configuration based on the carrier server component bridge. ### Claim 10 A method, stored in a memory and executing on a processor in a device, for automatically provisioning or configuring a WWAN communication device using an initial standard protocol and known communication parameters, the method comprising: establishing a connection between a WWAN communication device and a carrier server; presenting an interactive system from the carrier server to a user on the WWAN communication device; selecting provisioning or configuration options at the WWAN communication device; forwarding the configuration request to the enterprise management server; validating the requesting WWAN communication device based on the identity of the WWAN communication device; sending detailed configuration information from the enterprise management server through the carrier server to the WWAN communication device; and managing the WWAN communication device by the enterprise management server. ### Claim 11 (depends on 10) The method of claim 10, the user dials a toll free telephone number dedicated to provisioning and configuration to establish the connection between the WWAN communication device and the carrier server. ### Claim 12 (depends on 10) The method of claim 10, the carrier server requires entry of a valid username and password before providing the interactive provisioning and configuration system to the user. ### Claim 13 (depends on 10) The method of claim 10, the user selects provisioning or configuration options from the WWAN communication device keypad. ### Claim 14 (depends on 10) The method of claim 10, the user selects provisioning or configuration options from the WWAN communication device using a voice system. ### Claim 15 (depends on 14) The method of claim 14, the user selects provisioning or configuration options from the WWAN communication device using a combination of the voice system and entries on the WWAN communication device keypad. ### Claim 16 An automatic provisioning and configuring system providing standard protocols and a carrier server bridge between a WWAN communication device and an enterprise management server, the system comprising: means for providing initial communications between a WWAN communication device and a carrier server; means for presenting an interactive provisioning and configuration system to a user; means for forwarding the user's configuration requests to an enterprise management server; and means for returning responses from the enterprise management server to the WWAN communication device. ### Claim 17 (depends on 16) The system of claim 16, further comprising means for utilizing a toll free telephone number as the initial communication link. ### Claim 18 (depends on 16) The system of claim 16, further comprising: means for requiring validation of the user at the carrier server with a username and password. ### Claim 19 (depends on 16) The system of claim 16, further comprising: means for updating the applications installed on the WWAN communication device. ### Claim 20 (depends on 16) The system of claim 16, further comprising: means for auditing provisioning or configuration activities based on the carrier server bridge.