# US 2010/0166168 A1 · Call management system > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2010/0166168 A1 - Document ID: US20100166168A1 - Status: Published application - Kind: A1 - Application number: 12/663,455 - Filed: 2008-06-06 - Published: 2010-07-01 - Earliest claimed: 2007-06-08 - Assignees: adaffix GmbH - Inventors: Claudia Poepperl - Web page: https://patentgrep.com/patent/US20100166168A1 ## CPC - H04W 76/10: Connection setup - H04M 3/4931: {Directory assistance systems} - H04Q 3/0029: {Provisions for intelligent networking} - H04Q 3/66: Traffic distributors - H04M 3/4874: {Intercept announcements} - H04M 2207/12: intelligent networks - H04Q 2213/13145: Rerouting upon failure - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) - H04Q: SELECTING (switches, relays, selectors H01H; wireless communication networks H04W) ## Abstract A call management system, comprising: a call monitor operable to identify an attempt, in use, by a user to call a predetermined number attributed to a first entity; a processor, configured to derive at least one alternative number, attributed to another entity, based on the predetermined number attributed to the first entity; and a router to provide a user with an opportunity to route a or the call to at least one of the derived at least one alternative numbers. ## Claims ### Claim at position 1 1-66. (canceled) ### Claim 67 A call management system for a telephone, the call management system comprising: a call monitor configured to identify an attempt, in use, by a user to call a predetermined number attributed to a first entity; a processor configured to derive at least one alternative number attributed to another entity based on the predetermined number attributed to the first entity when a predetermined condition has been met; and a router configured to provide a user with an opportunity to route a call to at least one of the derived at least one alternative numbers. ### Claim 68 (depends on 67) A call management system according to claim 67, wherein the processor is configured to identify the first entity from the predetermined number. ### Claim 69 (depends on 68) A call management system according to claim 68, wherein the processor is configured to derive attributes of the first entity. ### Claim 70 (depends on 69) A call management system according to claim 69, wherein the processor is configured to identify at least one other entity having attributes similar or identical to the derived attributes of the first entity. ### Claim 71 (depends on 67) A call management system according to claim 67, further comprising a bidding system, operable to receive bids from entities to ensure that a number associated with each bidding entity is one of the derived at least one alternative numbers. ### Claim 72 (depends on 71) A call management system according to claim 71, wherein the processor is configured such that the order of the derived at least one alternative number is based at least in part on the bid value of each bidding entity. ### Claim 73 (depends on 67) A call management system according to claim 67, further comprising an information provider, operable to transmit a voice message to the user while the attempt to call the predetermined number is being made. ### Claim 74 (depends on 67) A call management system according to claim 67, wherein the first entity provides a service, and the said other entity provides a dissimilar service to that of the first entity, ### Claim 75 A method of managing a call from a telephone, the method comprising: identifying an attempt by a user to call a predetermined number attributed to a first entity; deriving at least one alternative number attributed to another entity based on the predetermined number attributed to the first entity when a predetermined condition has been met; and providing the user with an opportunity to route a call to at least one of the derived at least one alternative numbers. ### Claim 76 (depends on 75) A method of managing a call according to claim 75, further comprising identifying the first entity from the predetermined number. ### Claim 77 (depends on 76) A method of managing a call according to claim 76, further comprising deriving attributes of the first entity. ### Claim 78 (depends on 75) A method of managing a call according to claim 75, further comprising analyzing attributes of the first entity and comparing the attributes with those of other entities to identify at least one other entity having attributes similar or identical to the derived attributes of the first entity. ### Claim 79 (depends on 75) A method of managing a call according to claim 75, further comprising operating a bidding system to receive bids from entities to ensure that a number associated with each bidding entity is one of the derived at least one alternative numbers. ### Claim 80 (depends on 79) A method of managing a call according to claim 79, wherein the order of the derived at least one alternative number is based on the bid value of each bidding entity. ### Claim 81 (depends on 67) A mobile telephone comprising the call management system according to claim 67. ### Claim 82 A mobile telephone comprising: a call monitor operable to identify an attempt, in use, by a user to call a predetermined number attributed to a first entity; a processor configured to derive at least one alternative number attributed to another entity, based on the predetermined number attributed to the first entity, when a predetermined condition has been met; and a router configured to provide a user with an opportunity to route a call to at least one of the derived at least one alternative numbers. ### Claim 83 (depends on 67) A call management system, method or mobile telephone according to claim 67, wherein the predetermined condition is: no answer from the predetermined number after a predetermined period of time; that the predetermined number is busy; and/or that the call is ended within a predetermined period of time after a connection to the predetermined number has been made.