Operation support system, operation support method, and operation support program

An operation support method with which an operation support system provided along with an input processing system which processes inputs from the user transmitted from a user terminal supports an operation of the user, the operation support method comprising:

• acquiring an operation content of the user performed on an operation screen of the user terminal having a plurality of GUI (Graphic User Interface) input elements for operating the input processing system, and recording the acquired operation content as an operation log by using an operation content recording control device;
• recording additional information corresponding to a specific operation order of the plurality of GUI input elements regarding the operation content recorded to the operation log by using an additional information recording control device;
• and
• displaying the operation log together with the additional information on the user terminal by using an operation log display control device.

A computer readable recording medium storing an operation support program for controlling support of an operation of a user, which is provided along with an input processing system which processes inputs from the user transmitted from a user terminal, the operation support program causing a computer to execute:

• a function which acquires an operation content of the user performed on an operation screen of the user terminal having a plurality of GUI (Graphic User Interface) input elements for operating the input processing system, and records the acquired operation content as an operation log;
• a function which records additional information corresponding to a specific operation order of the plurality of GUI input elements regarding the operation content recorded to the operation log;
• and
• a function which displays the operation log together with the additional information on the user terminal.

An operation support system for supporting an operation of a user, which is provided along with an input processing system which processes inputs from the user transmitted from a user terminal, the operation support system comprising:

• operation content recording control means for acquiring an operation content of the user performed on an operation screen of the user terminal having a plurality of GUI (Graphic User Interface) input elements for operating the input processing system, and recording the acquired operation content as an operation log;
• additional information recording control means for recording additional information corresponding to a specific operation order of the plurality of GUI input elements regarding the operation content recorded to the operation log;
• and
• operation log display control means for displaying the operation log together with the additional information on the user terminal.